If for any reason you do not receive your package, we will cover the cost of the reshipment.
You are responsible for providing the correct shipping details
We label all our packages as low value “Gifts” to avoid incurring import taxes
All our products are shipped directly from our Hong Kong warehouse
We will provide a tracking number by email and SMS
It takes up to five days for your tracking information to appear on the shipping company’s website
In some countries, packages may be delayed while they clear customs
Estimating Delivery Times
The time it takes to prepare your item(s) to ship from our warehouse.
The Time for your item(s) to travel from our warehouse to your destination.
TOTAL TIME TO RECEIVE YOUR ORDER
Processing time: Up to 1 business days
Shipping Time: Between 5 – 8 business days
Free shipping: order more than 3 pieces is free shipping, if not, will plus $10 shipping cost.
30-DAY MONEY-BACK GUARANTEE
The returns procedure
If you wish to return a product, please contact our customer support via email.
You will receive the instructions based on your needs.
Inform us regarding the request for refund or exchange within 30 days from the delivery.
All products must be retuned using a courier service.
No restocking fee.
Refunds are made no matter of the payment type (Western Union, Credit Card and eChecks).
Customer satisfaction is indispensable to us. If you’re not happy with your purchase, feel free to contact us.